Booking policies

Bookings

• • Deposits are non-refundable under any circumstance.

  • If you are deemed unsuitable for treatment following your consultation, your consultation fee is retained to cover the time, expertise and professional advice provided, regardless of the treatment outcome.

  • Course payments must be paid in full upfront and are non-refundable. Courses must be used within 6 months. Missed sessions due to non-attendance are forfeited.

Cancelling & rescheduling

If something unexpected pops up, you can change the time or date of your appointment up until 48 hours before your appointment.

• If you cancel or reschedule more than 48 hours before your appointment, your deposit can be transferred to a new appointment, provided the new appointment is booked within one month of the original appointment date.

• For example, if your appointment is on Friday at 2:00 pm, you must reschedule before Wednesday at 2:00 pm to transfer your deposit.

• If you cancel or reschedule within 48 hours of your appointment, your deposit will be forfeited.

• For example, if your appointment is on Friday at 2:00 pm and you contact us after 2:00 pm on Wednesday, at any time on Thursday, or on the day of your appointment, your deposit will be forfeited.

• If you cancel or reschedule within 24 hours of your appointment, your deposit will be forfeited and an additional cancellation fee equal to 50% of your treatment price will be payable.

• For example, if your appointment is on Friday at 2:00 pm and you cancel or reschedule after 2:00 pm on Thursday, your deposit will be forfeited and the 50% cancellation fee will apply.

• These charges apply because late cancellations and rescheduling requests leave insufficient time to offer the appointment slot to another client.

• If you fail to attend your appointment without notice, your full appointment price will be payable, with any deposit already paid deducted from the balance. You will also be permanently banned from making future appointments.

Lateness

• If you arrive more than 15 minutes late, you may be unable to receive your treatment and will forfeit your booking fee.

  • If you are running late, please notify us as soon as possible. We will do our best to accommodate you without affecting other clients, but this cannot be guaranteed.

  • If you are travelling from outside Manchester, for example if your journey takes one hour or more, please contact us as soon as you become aware that you may not arrive on time. Early communication gives us the best opportunity to accommodate your appointment where possible, but this cannot be guaranteed.

Refunds & skin safety

REFUNDS

• No refunds will be provided for complications arising from failure to follow preparation or aftercare instructions, a change of mind, or disagreement with consultation outcomes.

• Discounted services, event offers and model treatments are non refundable.

• If an appointment is cancelled due to abusive behaviour, all payments are forfeited.

• If you arrive with sunburnt skin, your treatment will be cancelled and your deposit will be forfeited. Treating sunburnt skin can increase sensitivity, discomfort, inflammation and the risk of compromising the skin barrier.

These policies do not affect your statutory consumer rights